Terms of Use

Last updated: 1 July 2026

These Terms of Use govern your use of Bolus and any related services we provide in the United Kingdom.

Bolus is a healthy eating programme for adults managing diabetes or similar food-planning needs. It is not a medical device and does not provide medical advice. It does not diagnose any condition, recommend or calculate insulin or medication doses, or replace your healthcare team. Where glucose data is shown, it is used to support food and planning choices, not to direct clinical treatment. Every user accepts a medical disclaimer to this effect when they start, and the AI assistant is designed to stay on the food and lifestyle side and to steer clinical questions back to the user’s care team rather than answer them.

By creating an account, purchasing a subscription, or using Bolus, you agree to these Terms. If you do not agree, you must not use the service.

1. Who we are

Bolus is operated by Bolus Ltd. We are based in the United Kingdom.

2. Eligibility

Bolus is intended for adults aged 18 and over who are resident in the United Kingdom and who want help with food planning while managing diabetes or related health goals.

Bolus is not intended for anyone who requires specialist dietary treatment or a medically prescribed diet.

You must be able to enter into a legally binding agreement and provide accurate information when you create and use your account.

3. The service

Bolus provides a healthy eating programme designed to help you plan meals and shopping week to week.

The service may include:

• weekly meal plans
• shopping lists
• food preferences and substitutions
• glucose insights where you choose to connect a glucose source
• an AI assistant called Ask for food and planning questions
• account support and service notifications

Ask provides guidance only. It does not take automated actions without your explicit approval. It does not provide medical advice, diagnosis, or treatment, and it is not a substitute for care from medical professionals. If you ask Ask a medical, diagnostic, or treatment question, it is designed to refuse to answer.

4. Account registration

You may need to sign in with Apple or another supported sign-in method we make available.

You agree to:

• keep your account details accurate and up to date
• keep your login information secure
• not share your account with anyone else
• notify us if you believe your account has been compromised

5. Subscriptions and payments

Bolus is available by subscription only.

Subscriptions are purchased through Apple In-App Purchase. This is the only payment method available.

Apple processes the transaction. We do not store full payment card details. We may receive limited subscription and receipt information from Apple so that we can:

• confirm your subscription status
• grant and maintain access to paid features
• process cancellations, renewals, refunds, and chargebacks where relevant
• maintain accounting, tax, fraud-prevention, and legal records

Your subscription may be subject to Apple’s own terms and billing practices in addition to these Terms.

6. Medical boundary

Bolus is not a medical device and is not a clinical service.

You must not rely on Bolus for:

• diagnosis
• treatment decisions
• insulin or medication dosing
• emergency advice
• replacing your diabetes care team or other healthcare professionals

You remain responsible for your own healthcare decisions. Always seek advice from qualified medical professionals before making changes to treatment, medication, or diet where that may affect your health.

7. Glucose data and connected services

If you choose to connect a glucose source, you are responsible for ensuring that you have the right to connect that source and share the relevant data with us.

Where glucose data is shown in Bolus, it is used only to support food and planning choices. It does not automatically change your meal plan or treatment.

If you use FreeStyle Libre, your Libre credentials remain on your device, but your glucose readings are sent to our servers so the service can display and use them.

You may disconnect a glucose source at any time through the app, subject to the technical capabilities of the relevant service.

8. User content and information you provide

You may provide us with information such as:

• food preferences
• allergies and dietary restrictions
• health profile information
• support requests
• feedback
• questions submitted to Ask

You must make sure that any information you provide is accurate and that you do not submit content that is unlawful, harmful, or infringing.

9. Acceptable use

You agree not to:

• misuse the service
• attempt to gain unauthorised access to our systems or other users’ accounts
• reverse engineer, copy, or interfere with the service except to the extent permitted by law
• use the service in a way that violates applicable law or third-party rights
• submit false, abusive, or harmful content
• use the service in a way that could endanger you or others

We may suspend or restrict access if we reasonably believe you have breached these Terms or if we need to protect the service, other users, or ourselves.

10. Third-party services

Bolus uses a limited number of third-party service providers to operate the app. Those providers are described in our Privacy Policy.

We do not sell your data. We do not disclose your data to anyone outside our listed third-party service providers except where required by law or where necessary to protect our rights, users, or systems.

Some third-party services may have their own terms. Where they do, those terms may apply in addition to these Terms.

11. Intellectual property

Bolus, the app, the content we provide, and all related intellectual property rights belong to Bolus Ltd or our licensors.

You may use the service for your own personal, non-commercial use only. You must not copy, reproduce, modify, distribute, or exploit our content or software except as expressly permitted by law or by us in writing.

12. Availability and changes to the service

We aim to keep Bolus available and functional, but we do not promise uninterrupted or error-free operation.

We may:

• change or update features
• add or remove functionality
• suspend the service for maintenance, security, or legal reasons
• discontinue the service if necessary

Where a change is material, we will take reasonable steps to notify you.

13. Service information and AI outputs

The service, including Ask, is provided for general informational and planning purposes only.

You acknowledge that:

• outputs may be incomplete, inaccurate, or unsuitable for your circumstances
• you should not treat outputs as medical advice or as a substitute for professional judgment
• you remain responsible for checking food choices, ingredients, allergies, and suitability for your own needs

14. Liability

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including your rights under the Consumer Rights Act 2015.

Subject to that, Bolus Ltd is not responsible for:

• medical outcomes or health decisions made by you or others
• losses caused by reliance on the service where you should have checked information independently
• failures or interruptions caused by third-party services, including Apple, Cloudflare, AWS, Neon, Sentry, TelemetryDeck, or any glucose-source provider
• losses caused by incorrect information you provide
• indirect or consequential losses

The service is provided on an "as is" and "as available" basis.

15. Termination

You may stop using Bolus at any time and may delete your account in the app.

We may suspend or terminate your access if:

• you materially breach these Terms
• we are required to do so by law
• we reasonably believe it is necessary to protect the service, other users, or ourselves

If your account is deleted, the consequences described in our Privacy Policy apply.

16. Privacy

Our handling of personal data is explained in our Privacy Policy, which forms part of these Terms.

17. Changes to these Terms

We may update these Terms from time to time.

If we make a material change, we will give you reasonable notice where practicable. If you continue using Bolus after the updated Terms take effect, you will be taken to have accepted them.

18. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, except where mandatory consumer law provides otherwise.

19. Contact us