Terms of Use

Last updated: 29 July 2026

1. Who we are and what these Terms cover

Bolus is a healthy eating programme for adults living with diabetes in the United Kingdom. These Terms of Use govern your access to and use of Bolus and any related website, app, content, features, and services we make available from time to time.

Bolus LTD operates Bolus and is the data controller for personal data we collect in connection with the Service.

2. Important notice

Bolus is not a medical device. It does not provide medical advice, diagnosis, treatment, or insulin dosing guidance. It is not a substitute for advice from your doctor, diabetes specialist nurse, dietitian, or other healthcare professional.

Bolus is designed to support healthy eating choices. You remain responsible for your own medical decisions, diabetes management, and treatment.

If you need specialist dietary treatment or a medically prescribed diet, or if your healthcare team has told you to follow a diet that must be tailored to your condition, you should not rely on Bolus as a substitute for that care.

3. Eligibility

You may use Bolus only if:

• you are aged 18 or over;
• you live in the United Kingdom;
• you are using Bolus for your own personal, non-commercial use;
• you are able to enter into a legally binding contract; and
• Bolus is appropriate for you and not contrary to any medical advice you have been given.

Bolus is not intended for anyone who requires specialist dietary treatment or a medically prescribed diet.

You must not use Bolus if doing so would be unsafe for you or if you have been advised by a healthcare professional not to follow the type of eating pattern Bolus provides.

4. Our service

Bolus provides a structured healthy eating programme, which may include:

• weekly meal plans;
• recipe and ingredient suggestions;
• shopping lists;
• meal tracking and review features;
• educational content; and
• the “Ask” assistant, which is an AI-enabled support feature designed to help with general healthy eating questions.

The Service may adapt based on your interactions, preferences, meal choices, and review information.

4.1 The Ask assistant

The Ask assistant is for general support only. It does not provide medical advice, diagnosis, or treatment, and it must not be used for urgent, emergency, or clinical decisions.

Any response from Ask is informational only. You must not rely on it for insulin dosing, medication changes, treatment decisions, symptom assessment, or any other clinical matter.

We may monitor Ask interactions for safety, quality, abuse prevention, and service improvement.

We may require you to confirm your understanding or approve certain actions before they are carried out. Where your approval is required, no automated action will be taken without it.

5. Food choices and your responsibilities

You are responsible for deciding whether to follow any meal suggestion, ingredient recommendation, or other content provided through Bolus.

You must:

• check that any meal or ingredient is suitable for you;
• consider allergies, intolerances, religious or cultural dietary restrictions, and your own medical needs;
• verify product labels and ingredients before consuming anything;
• continue to follow any advice from your healthcare team; and
• stop using the Service and seek appropriate medical advice if you have any concern about your health or treatment.

You acknowledge that any food you purchase or consume is your own choice and responsibility.

6. Glucose and other health-related data

If you choose to connect a glucose monitoring device or related service, any credentials are stored on your device where applicable and glucose readings may be transmitted for display and analysis within the Service, subject to the permissions you grant.

We use glucose and related health data only for the purposes described in our Privacy Policy, including to support meal planning, identify patterns, and improve the Service.

Bolus does not use glucose data to make medical decisions for you, and it does not automatically change your treatment plan.

7. Accounts and security

If you create an account, you must:

• provide accurate, complete, and up-to-date information;
• keep your login details secure;
• not share your account with anyone else; and
• notify us promptly if you suspect unauthorised access.

You are responsible for activity that occurs under your account unless we are at fault.

8. Subscriptions and payment

Bolus subscriptions are sold through Apple In-App Purchase only.

The price, billing period, and renewal terms shown at the point of purchase apply to your subscription. Unless you cancel, subscriptions renew automatically in accordance with Apple’s terms and the information shown to you at purchase.

Apple processes the payment transaction and manages the subscription through your Apple account. We do not collect or store your Apple payment card details.

If you cancel, your cancellation will take effect according to Apple’s rules for subscription cancellation and renewal.

9. 30-Day Money-Back Guarantee

We offer a 30-Day Money-Back Guarantee on Bolus subscriptions purchased through Apple In-App Purchase, subject to the conditions below.

If you are not satisfied with Bolus, you may request a refund if all of the following apply:

1. you have used the Service for at least 30 days from the date your subscription starts;
2. during that 30-day period, you have followed at least 70% of the planned meals in the programme;
3. you email us at [email protected] within 14 days after the end of that 30-day period; and
4. you have not already received a refund under this guarantee for the same customer account.

To make a claim, you must first email us at [email protected] so that we can check whether you meet the conditions. You must then request a refund from Apple using reportaproblem.apple.com. If Apple declines your refund request, and you have met all of the conditions above, we will honour this guarantee directly.

We may ask you to provide reasonable information to confirm that you meet the conditions of the guarantee, including information about your use of the programme and the planned meals you followed. We may refuse a claim if we reasonably believe the guarantee is being misused or if the information provided is incomplete, false, or misleading.

This guarantee is in addition to, and does not affect, any rights you may have under the Consumer Rights Act 2015 or any other applicable law. Nothing in this guarantee limits or excludes any right that cannot lawfully be limited or excluded.

10. Acceptable use

You must not:

• misuse the Service;
• attempt to interfere with or disrupt the Service;
• use the Service to provide medical advice to others;
• copy, scrape, reverse engineer, or otherwise exploit the Service except as permitted by law;
• upload unlawful, defamatory, infringing, or harmful content;
• use the Service in a way that breaches any applicable law or regulation; or
• use the Service for any fraudulent purpose, including in relation to refund claims.

11. Intellectual property

All content, recipes, meal plans, text, graphics, software, logos, trademarks, and other materials provided through Bolus are owned by us or our licensors and are protected by intellectual property laws.

You are granted a limited, revocable, non-exclusive, non-transferable licence to use the Service for your own personal use in accordance with these Terms.

You must not reproduce, distribute, publish, modify, adapt, translate, or create derivative works from our materials except where expressly permitted by law or by us in writing.

12. Third-party services

The Service may rely on or link to third-party services, including Apple, hosting providers, analytics providers, and device or health-data integrations.

We are not responsible for third-party services, their availability, their terms, their content, or their acts or omissions, except to the extent required by law.

Your use of any third-party service is subject to that third party’s own terms and policies.

13. Availability and changes to the Service

We may modify, suspend, or discontinue all or part of the Service at any time.

We do not guarantee that the Service will be uninterrupted, error-free, or available at all times.

We may update features, content, and functionality from time to time, including in response to safety, legal, technical, or product changes.

14. Suspension and termination

We may suspend or terminate your access to the Service immediately if:

• you materially breach these Terms;
• we reasonably believe your account is being misused or used fraudulently;
• we are required to do so by law; or
• continuing to provide the Service would pose a safety, security, or operational risk.

You may stop using the Service at any time.

On termination, your right to use the Service ends immediately, subject to any rights that survive termination under these Terms, the Privacy Policy, or applicable law.

15. Disclaimers

To the fullest extent permitted by law:

• the Service is provided on an “as is” and “as available” basis;
• we do not warrant that the Service will meet your requirements or achieve any particular health outcome;
• we do not warrant that any meal plan, recipe, or suggestion will be suitable for your individual circumstances; and
• we do not warrant that any content is free from errors or omissions.

Nothing in these Terms excludes or limits any warranty, term, or condition that cannot be excluded or limited under applicable law.

16. Limitation of liability

Nothing in these Terms limits or excludes liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot lawfully be limited or excluded.

Subject to the paragraph above, and to the fullest extent permitted by law, we will not be liable for:

• any decision you make in reliance on the Service;
• any health outcome, clinical outcome, or change in your condition;
• any loss arising from your failure to follow healthcare advice;
• loss or damage caused by third-party services or products;
• loss of profits, loss of business, loss of goodwill, or indirect or consequential loss; or
• any loss resulting from unauthorised access where we are not at fault.

Our total liability arising out of or in connection with the Service, whether in contract, tort, breach of statutory duty, or otherwise, will be limited to the amount you paid for the Service in the 12 months before the event giving rise to the claim, except where a greater limit is required by law.

17. Privacy

We process personal data in accordance with our Privacy Policy, which explains what data we collect, how we use it, who we share it with, and your rights.

The Privacy Policy forms part of the legal terms governing your use of the Service.

18. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, for example by email or in the Service.

If you continue using the Service after the updated Terms take effect, you will be taken to have accepted them.

19. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction, except that you may have rights to bring proceedings in the courts of your place of residence if mandatory consumer law requires it.

20. Contact us

If you have any questions about these Terms or the Service, please contact us at: