30-Day Money-Back Guarantee
Last updated: 16 July 2026
Bolus is built to make healthy eating genuinely easier to keep up, week after week. We are confident enough in that to stand behind it with this 30-Day Money-Back Guarantee, subject to the conditions below.
If you meet those conditions and Apple does not process your refund request, we will refund the subscription fee directly.
1. Eligibility
To be eligible for a refund under this guarantee, all of the following must apply:
- Use the programme for 30 days. You must have used Bolus for a full 30 days from the date of purchase.
- Follow at least 70% of your planned meals. You must have followed at least 70% of the meals in your Bolus plan during that 30-day period, measured by the meal selections and check-ins recorded in the app.
- Request the guarantee within 14 days after day 30. You must email us at [email protected] within 14 days after the end of the 30-day period to request your refund.
- One refund per customer. This guarantee may be claimed once per customer.
We may reasonably ask for information to confirm that you meet these conditions and may refuse a claim if we reasonably believe the guarantee is being misused or if the information provided is incomplete, false, or misleading.
2. How to get your refund
Bolus subscriptions are purchased through Apple In-App Purchase. Apple processes the original payment.
To claim under this guarantee:
- Email us first. Send your refund request to [email protected] so we can check whether you meet the conditions.
- Request the refund from Apple. Submit a refund request to Apple at reportaproblem.apple.com.
- If Apple does not process the refund. If Apple declines your refund request and you have met the conditions of this guarantee, we will honour the guarantee directly and refund the subscription fee ourselves, usually by bank transfer.
If we need to pay you directly, we may ask you for the bank details necessary to complete the refund.
3. Important
This guarantee is separate from, and does not affect, any rights you may have under the Consumer Rights Act 2015 or any other applicable consumer law. Nothing in this guarantee excludes or limits any right that cannot lawfully be excluded or limited.
4. Contact us
If you have any questions about this guarantee, please contact us at:
Bolus LTD
Email: [email protected]